Terms & Conditions
We have tried to keep our Terms & Conditions as simple and as straightforward as possible and we would request that you are familiar with these terms before placing your order.
All prices on our website are displayed in UK Pounds Sterling (currency code GBP) and include VAT where applicable. All goods remain the property of Dotdismus.com Ltd until fully paid for.
By placing an order on this site, you are agreeing to these terms & conditions. None of these terms or conditions affects your statutory rights as a consumer.
Please Note: The Maximum Order value for orders we accept via our website is £150 - please contact us before placing your order if the total value of goods exceeds this amount, thank you!
Order Confirmation
When placing an order on our website, you will be able to see the total order value (in UK Pounds Sterling) and all order details (including shipping charges) before you confirm your order.
Immediately after you have submitted your order, an Order Confirmation e-mail will be sent to the e-mail address you have entered on your order.
This Order Confirmation contains the details of your order including your order reference number, your name and address details and your total order value.
Note: Please check your Order Confirmation e-mail and contact us immediately if any of your order details are incorrect.
Please keep your order reference number handy for any future contact with us regarding your order.
We aim to despatch your goods to you as soon as possible. The availability of each item is displayed in the 'Buy now options & prices' box on our website, as well as alongside each item when added to the shopping cart.
Our standard method of despatch for UK orders is Royal Mail First Class post (we may use Royal Mail Standard Parcels Service or any other suitable courier for orders in excess of 2kg in weight).
UK delivery time is usually between 1 to 5 working days after it has been despatched. If you have not received your order within 7 working days, then please contact us in the first instance.
Delivery timescales are given in good faith as an indication of the estimated delivery time and are not a contractual obligation by us to deliver goods or to perform services at the time stated. Delivery times cannot be guaranteed.
From time to time, your music may be out of print or out of stock at our suppliers. If this is the case, we will inform you of this via e-mail or telephone and will give you a revised estimated delivery time, if available. You may, of course, cancel your order at any point if this revised delivery time is unacceptable.
Deliveries Outside of the UK
All non-UK orders are sent by Airmail.
Please be aware that your goods may be subject to import duties, taxes and VAT which may be levied when the goods arrive in your country of destination.
You, as the buyer, are responsible to pay any import duties, taxes and VAT levied by customs and to pay any courier surcharges in relation to customs clearance and we do not pay these charges on your behalf, nor do we collect these charges in the shipping fee we charge at the time of checkout.
Furthermore, it is accepted by you that we have no control whatsoever over these fees which may be charged in relation to customs clearance.
Therefore, we strongly recommend that you check the information for importing goods applicable to your own country and you are familiar with any additional charges which may apply before placing your order.
Payments
If you are paying by credit or debit card, your payment will be authorised and taken at the time you place your order.
If you are a UK school and have selected the "UK School Purchase Order" pay on receipt option, then we will normally send you an invoice with your order for you to pass on for payment (unless you have specifically requested that we post your invoice separately to an alternative address). Our payment terms are 30 days from the invoice date and we expect all invoices to be paid in full by the last day of the month following your invoice date.
Please Note: We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the above agreed credit terms.
Receipts
If you are paying by credit or debit card, then we will send you a 'paid with thanks' invoice when your order is despatched (this is normally included in with your order).
Alternatively, copies of receipted invoices may be requested from us by e-mailing your request, along with your account or order details, to finance@dotdismus.com.
If you wish to cancel your order, then please contact us immediately on 01384 355725 or send us an e-mail with your order confirmation number so that we can cancel your order before despatch, wherever possible.
Upon receipt of your order, please check that all items are correct and are in full working order - do not wait until you are ready to use them.
If you decide to cancel after we have despatched your order, you can still do so within a 14 calendar day cooling off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (* see note below regarding CDs), providing the goods are unused and are in perfect condition (i.e. the condition you received them in). Please note that this 14 calendar day period starts the day after you receive your goods. All that we ask is that you send the items back to us as soon as possible within this period.
In all cases, we would appreciate that you let us know of your intention to return your order (or part of) via e-mail please, as this will help us to manage our stock levels - thank you.
You are responsible for posting the items back to us and you are liable for the cost of return postage and for obtaining a relevant proof of posting/certificate of posting for the items. We can't come and collect and we do not operate a pre-paid Returns Label system.
* PLEASE NOTE: In compliance with copyright law, CDs are NOT returnable to us if the cellophane seal has been broken. When considering purchasing CDs, please listen to the soundclips provided on our website first, in order to help you decide which products you would like to purchase on a firm order.
Returns can be made using the original packaging we sent you, if possible, but please make sure of the following:
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A copy of the invoice (or a brief note stating your account number or order confirmation number) with your reason for return is included inside the package, otherwise we will be unable to process your refund as we won't know who sent the music back.
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Please package the items securely and mark 'Please Do Not Bend' on the package, addressing this to our 40 Greyhound Lane address below (this is our despatch & returns office).
Dotdismus.com Ltd
40 Greyhound Lane
Norton
STOURBRIDGE
West Midlands
DY8 3AG
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The correct postage is paid. If not, the Post Office will just send it back to you again, further delaying your refund.
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Please also obtain relevant proof of posting (ask for a "Certificate of Posting" from the Post Office (free of charge) or send the goods by a Recorded Signed For service).
If you still have any unpaid items outstanding on your invoice, a revised invoice will be posted to you automatically upon receipt of your returned items - this invoice replaces the original invoice sent to you and becomes payable immediately.
In the case of damaged goods or a mistake on our behalf, we will refund the postage charges incurred by you (please try and re-use the original packaging wherever possible). Notifying us of the return will also help us to arrange a replacement for you to minimise the delay in fulfilling your order.
We do not charge you a cancellation or re-stocking charge.
Refunds
Please let us know if you would prefer us to apply a credit on your next order or send you a refund payment. Refund payments will be made to you within 14 calendar days of us having receiving the returned goods from you.
Please note that we will not normally refund the original postage charge (if charged), unless the items were faulty, incorrect or fall within the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Furthermore, enhanced delivery upgrade charges and non-EU delivery charges are non-refundable once your order has been despatched.
If you do not return the goods, a deduction will be made from the refund to cover the direct cost incurred by us for collecting the goods ourselves.
If you require any more help or information, then please don't hesitate to contact us.
